Privacy Policy

PRIVACY POLICY

At Melissa Sears Ltd., we strive every day to build the world's most popular, authentic, and iconic brands. Trust is the cornerstone of a great brand and respecting the privacy rights of our customers is an integral part of building that trust. This privacy policy explains how we collect and use your personal information to serve you. 

We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online.

We do not knowingly collect personal information directly from children under the age of 13. Our websites are general audience sites and are not specifically targeted to or intended for use by children.

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services.    

 

  • Contact information, such as name, email address, postal address, phone number
  • Payment information, such as credit card number, bank card numbers, cheque, and other payment details are encrypted by the processing agencies and are not viewable to us
  • Order and refund history
  • Demographic information, such as age, estimated income, household information, and occupation
  • Information about your interests, preferences, and purchase history
  • To help ensure our employees' and customers' security and safety, we use Closed Circuit Television or CCTV in our stores
  • Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, and Snapchat
  • Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers
  • If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy

 We collect information about you in a variety of different ways:

Information you provide to us, such as while making a purchase or signing up for a loyalty or rewards program.

Information we collect while you interact with our website(s), mobile or other apps, social media sites, and other products and services.  This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies.

Information we create ourselves after we analyze the information we collected about you, such as your shopping preferences. 

Cookies And Similar Technologies

Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, do not work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called "strictly necessary" cookies. Because they are needed for our site to work, we don't provide you with an ability to opt-out of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.

Some cookies provide essential services but are not strictly necessary for our website to work. These cookies use information about your interactions with us so we can suggest clothes and special offers for you. If your shopping is interrupted, they remember where you left off and send you reminders. These reminders might be sent to you in an email, on social media or while you're browsing another website or on another device. We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use specific cookies by using the opt-out tools we have placed on our eCommerce websites.  These options vary by geographic region.

We also use cookies and similar technologies to gather information about the success of our ad campaigns and use of our products and services. These technologies include Google Analytics, Adobe Analytics, and others. You can opt-out by visiting Google Analytics Opt-out Browser Add-on.

 

How We Use Your Information

We use your personal information to provide you with our products and services and to operate our business. We often use the information we collect for multiple purposes. For example, if you make a purchase on our website, we collect several types of data from you and use it in multiple ways: First, we use your shipping address to make sure that our products arrive at your door. We may also use your contact information to send you a receipt of purchase. We may look at your experience on our website to make improvements to it and try to tailor it to your needs. We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent. Finally, we use your purchase information for other business-related purposes like accounting and financial reporting.

We may also combine information we collect from you with information we obtain from other sources. This may include your online and in-store purchase transactions and other interactions you have with us and our partners. 

We often obtain your consent to use your information. But sometimes, obtaining your consent is not needed because we may use your information for our own legitimate interests, to fulfill a contract with you, or to comply with legal obligations imposed on us. For example, when you make purchases online, we process your information to fulfill our contractual obligations. When you visit our websites, we have a legitimate interest in using your browsing data to improve our site's usability, and when you engage with us online, we have a legal obligation to ensure that you are not attempting to defraud our customers or us.

Changes to this Policy.

We will post updates to our privacy policy on our websites. If we change the policy in a manner that materially impacts your privacy rights, we will provide additional notice to you.